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ServiceNow Job Description Template
Struggling to find ServiceNow developers who bring both technical expertise and culture fit to the table? Use our ready-to-go job description template to attract top-tier talent faster. Prefer to skip the recruitment process entirely?
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ServiceNow Developer Job Description Template
ServiceNow developers are in high demand. With so many applicants, it’s easy to end up with candidates who don’t quite fit the role, and the recruitment process can be time-consuming. Luckily, a strong job description can help. It sets clear expectations and makes the hiring process more efficient while improving long-term compatibility.
We’ve sourced tech talent across 100+ industries and know what it takes to find the top 1%. Our team has hired seasoned ServiceNow developers, all rigorously vetted. To make your hiring process easier, we’ve put together a detailed job description template you can use to attract and secure the best candidates for your team.
In this guide, we’ll cover several sections, including company description, ServiceNow developer responsibilities, technical requirements, job benefits, and different ways you can hire ServiceNow developers.
NOTE: The examples we provide below are targeted towards hiring mid to senior-level ServiceNow developers.
Your Company Description
A strong company description helps candidates decide if they’d be a good fit for your team. Focus on highlighting your organization’s values, mission, and culture. Highlighting what makes your company unique draws in people who share your goals.
BairesDev is an award-winning software development outsourcing company. Our mission? To provide world-class technology solutions to Fortune 500 companies and startups alike.
Since 2009 we’ve been committed to only hiring the top 1% of tech talent in LATAM. As a remote-first company, we offer candidates flexibility and a greater work-life balance.
Interested in joining our team? We encourage diverse candidates from all backgrounds and experiences to apply.
Job Description: An Overview
Use this section to summarize the main tasks the ServiceNow developer will work on and who they’ll collaborate with. Be sure to include the specific experience your project requires. For inspiration, check out our Blackboard case study to gain insight into how your company might benefit from ServiceNow solutions.
We’re looking for an experienced ServiceNow developer to join our IT team. In this role, you’ll collaborate with our operations and software teams to design, build, and maintain innovative solutions on the ServiceNow platform. If you bring expertise in custom app development, API integrations, ServiceNow development, and strong skills in JavaScript, SQL, and database management, we’d like to hear from you.
ServiceNow Developer Responsibilities
This section outlines the responsibilities of a ServiceNow developer in your company based on your projects. List the key tasks in bullet points, and be clear about the daily activities they’ll be handling. The more specific, the better.
Here’s what you’ll be doing:
- Custom ServiceNow Development: Build custom applications on the ServiceNow platform, including tools for automating custom workflows, improving customer experiences, and building enterprise software for remote teams.
- Platform Configuration and Maintenance: Configure ServiceNow modules and apply updates like security patches and new features to maintain performance.
- Workflow Design and Automation: Create automated workflows using scripting and tools like Flow Designer to improve processes.
- Integration Development: Link external systems to ServiceNow using REST/SOAP APIs to create a unified experience.
- Troubleshooting and Issue Resolution: Fix technical system performance issues like script errors, integration problems, and performance slowdowns to support reliability.
- Collaboration with Teams: Work with operations and software teams to align technical solutions with business goals and keep projects on track.
- Script Development: Write, debug, and test client scripts and business rules across environments to maintain system functionality.
ServiceNow Developer Technical Requirements
In this section, outline the knowledge and skills needed to work with the ServiceNow platform. Be clear about the tools and programming languages required, and customize it based on your company’s specific needs and projects.
The ideal candidate will need the following technical skills:
- JavaScript (Client and Server-Side): Comfortable writing custom JavaScript for UI policies and business rules on the ServiceNow platform.
- ServiceNow APIs (REST/SOAP): Strong expertise in ServiceNow APIs for data exchanges, including error handling, API response structures, and authentication methods.
- Low-Code Tools: Proficient in using low-code tools like Flow Designer and App Engine Studio to streamline automation and speed up development.
- Business Rules: Skilled in writing server-side scripts for business rules and using different types (before, after, async) to automate processes and maintain data integrity.
- ServiceNow Configuration Management Database (CMDB): Proven ability to manage configuration items, build custom tables, and maintain CMDB data accuracy.
- Script Includes: Proficient in creating Script Includes to store reusable logic across the ServiceNow platform.
- UI Policies and UI Actions: Able to control field behavior with UI Policies and create actionable buttons with UI Actions for a better user experience.
- Service Portal Development: Hands-on experience with responsive design, custom widgets, and modifying portal layout using CSS, HTML, and AngularJS.
- Notification and Email Configuration: Experienced in setting up and customizing notifications, including email and in-app alerts, with conditions and templates.
- Security and Access Control (ACLs): Skilled in creating and managing ACL rules for tables, fields, and scripts for secure data access.
BONUS points if you have:
- Advanced Scripting: Familiarity with scripting languages like PowerShell or Python to automate tasks outside of ServiceNow.
- Cloud Integration: Experience with cloud platforms like Azure, Google Cloud, and AWS for smooth integrations.
- Mobile App ServiceNow Development: Expertise in developing custom applications for mobile to improve user access on the go.
ServiceNow Developers: Ideal Experience, Background, and Soft Skills
In this section, outline the soft skills, experience, and background you envision for your ideal ServiceNow developer candidate.
We’re looking for a forward-thinking individual with the following qualities:
- Education: Bachelor's Degree in Information Technology, Computer Science, or a related field.
- Certification: You'll need to have your ServiceNow System Administrator Certification (CSA) under your belt.
- Experience: We'd like to see at least 5 years of hands-on experience working with ServiceNow and any other relevant computer science.
- Communication Excellence: Can you simplify complex technical concepts in a way that makes sense to everyone? We need someone who can guide their teammates with clear instructions and keep everyone in the loop with timely updates.
- Problem-Solving Capabilities: We're looking for someone who approaches problems methodically and doesn't rest until they've found a solution.
- Leadership & Collaboration: You know how to build great relationships with everyone from developers to executives, and you can lead technical discussions that get results.
- Growth Mindset: We want someone who's always curious about what's next in tech and eager to grow their skills.
Attractive Job Benefits for ServiceNow Developers
Highlighting your company's benefits in the ServiceNow developer job description can draw in high-quality candidates, particularly those who value perks in addition to salary. It’s a great way to show what your company stands for and can also address some of the candidates' questions.
Here’s a list of benefits you can choose from. Be sure to emphasize unique benefits according to your company’s capabilities to attract top candidates.
Professional Development:
- Allowance for ServiceNow courses, certifications, and in-house training.
- Paid subscription to learning platforms (e.g., Pluralsight, Egghead).
- Tuition reimbursement for advanced degrees or related courses.
- Opportunities to attend/speak at tech conferences and meetups.
- Dedicated time for open-source contributions and personal ServiceNow projects.
Work Environment & Flexibility:
- Flexible working hours.
- Remote work setup stipend (e.g., ergonomic chairs, monitors).
- Casual dress code, especially for remote work.
- Hardware and software stipends, including top-tier machines and the latest licenses (e.g., IDEs).
- A choice between co-working spaces or home office setups for remote workers.
- "No meetings” days, ensuring uninterrupted coding sessions.
Team Collaboration & Growth:
- Collaborate with and learn from senior ServiceNow developers.
- Leading exciting projects and adopting mentorship roles.
- Team events, like monthly hackathons.
- Company-wide recognition for innovative solutions and coding excellence.
- Weekly peer review sessions to ensure code quality and continuous learning.
- Dedicated "innovation days" where developers can work on any creative project they choose.
Wellness & Work-Life Balance:
- Unlimited paid time off OR 10 paid vacation days per year.
- Employee discounts on tech gadgets and software.
- Mental health days.
- Fitness stipend or gym membership reimbursement.
- Annual subscription to wellness apps and monthly meditation classes.
Financial & Long-term Benefits:
- 401(k) or pension plans.
- Health, dental, and vision insurance.
- Relocation assistance if joining a main office.
- Stock options or equity for long-term employees.
- Bonus structure based on project completion or company performance.
- Childcare assistance or family support programs.
Different Ways to Hire ServiceNow Developers
You'll be responsible for recruitment and onboarding costs, along with salary and benefits. Hiring an ideal ServiceNow developer could take months. In addition, you’ll need experience in technical recruitment to narrow down the best candidates. On the plus side, an in-house ServiceNow developer would be more integrated with your company culture, values and long-term vision. This means they’re more invested in your company’s future success.
Many companies hire a dedicated development team through an outsourcing provider. A dedicated development team includes a range of talent, from software developers to product managers, UX designers, DevOps, project managers, and more. This option is more cost-effective than building an in-house team from scratch. Businesses can leverage top nearshore talent where the cost of living is lower than in the US.
Staff augmentation services are ideal for businesses with existing software development teams. Get additional support or access specialists. In this model, ServiceNow developers join your in-house team, working with your employees and reporting to your managers.
Software outsourcing is the most comprehensive model we offer. We will build an entire team with all the roles you need, including a project manager and Scrum master to oversee the project. You will have time to focus on your core business while we develop your software from concept to completion.
Frequently Asked Questions
How important are analytical skills for a ServiceNow software developer?
Analytical skills are a must-have for a ServiceNow developer. The ability to analyze, identify patterns, and solve complex technical issues is at the core of designing solutions in the ServiceNow platform.
Do ServiceNow developers need experience in technical support?
While not always required, depending on your company's values, technical support experience can benefit a ServiceNow developer. This experience encourages empathy for end-users, provides valuable real-world problem-solving skills, and improves communication abilities.
How does a ServiceNow developer's role intersect with service management principles?
Some service management principles include regular service performance reviews, the adoption of frameworks like ITIL (Information Technology Infrastructure Library), and a strong customer focus. By keeping these concepts in mind, ServiceNow developers can provide solutions that optimize service delivery and incident management.
What other areas of expertise can complement a ServiceNow developer's skill set?
ServiceNow developers can heighten their value by incorporating skills beyond core development. For example, previous experience in areas like solving system performance issues, change management, information technology, business process improvement, cloud computing, and data analytics can broaden their perspective. It’s also a bonus to see if they have any experience with ServiceNow administration. These experiences enable them to create more comprehensive and impactful solutions within the ServiceNow ecosystem.
How do ServiceNow developers typically collaborate with business stakeholders to gather requirements?
If your company emphasizes strong stakeholder collaboration for ServiceNow developers, the ServiceNow developer job description should refine business requirements and ask for a proven ability to complete required tasks. This process often involves active participation in meetings, conducting interviews with subject matter experts, and creating prototypes or mock-ups for presentations.
- ServiceNow Job Description Template
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