ServiceNow Development Services We Provide
Why Choose BairesDev for ServiceNow Development?
- Custom Solutions
With experience in over 100 industries, we have the expertise to create custom ServiceNow solutions that are specifically tailored to your organization’s unique needs. We automate ITSM workflows, integrate ServiceNow with other enterprise systems like SAP or Salesforce, develop bespoke ServiceNow applications with ServiceNow Studio and Flow Designer, and more.
- Top 1% of Tech Talent
Our team comprises the top 1% of ServiceNow experts in LATAM. We’ve vetted them for their expertise in ServiceNow modules, their proficiency in scripting languages like JavaScript, and their knowledge of ServiceNow APIs. We also ensure they have a successful track record with previous ServiceNow projects, from custom application development to complex integrations.
- Robust Security Measures
Security is at the forefront of everything we do. Our ServiceNow solutions are built with advanced security measures, such as secure configurations, role-based access controls, and data encryption. We also conduct regular security audits and vulnerability assessments within the ServiceNow platform to protect your data and ensure compliance with industry standards.
Of the 15 engineers on my team, a third are from BairesDev. We've had quite a few superstars who resolve our problems without our full-time engineers having to step in.
Engineering Manager
The ServiceNow Ecosystem We Used in Previous Work
Primary programming and scripting languages used for developing and customizing ServiceNow applications and integrations:
- JavaScript
- Glide API scripting
- PowerShell
- XML
Protocols, tools, and services that facilitate communication and data exchange between ServiceNow and external systems:
- Glide API
- REST and SOAP APIs
- LDAP (Lightweight Directory Access Protocol)
- MID Server
Technologies and frameworks used to design and develop the user interface and user experience within ServiceNow, including custom portals and dynamic content:
- HTML/CSS
- AngularJS
- Service Portal Framework
- Bootstrap
- jQuery
Core frameworks and tools provided by ServiceNow for building, customizing, and managing applications and workflows on the platform:
- ServiceNow Studio
- Scoped Application Framework
- Flow Designer
- IntegrationHub
- Virtual Agent Framework
- App Engine Studio
- Scoped App CI/CD Pipelines
- Domain Separation Framework
- Walk-Up Experience (for managing in-person IT support queues)
Tools and frameworks designed to automate processes, manage testing, and support continuous integration and deployment within ServiceNow:
- ATF (Automated Test Framework)
- Jenkins
- Test Management 2.0
- IntegrationHub
- Flow Designer
Modules and features tailored for specific business functions such as security, governance, project management, and data quality management:
- Performance Analytics
- ServiceNow Governance, Risk, and Compliance (GRC)
- Security Operations (SecOps)
- Project Portfolio Management (PPM)
- Data Certification
- Knowledge-Centered Service (KCS)
- Virtual Agent Designer
Tailored Solutions for Every ServiceNow Project
Key Things to Know About ServiceNow
What is ServiceNow Used For?
ServiceNow is a versatile platform used for automating and managing IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). A ServiceNow developer uses the platform to streamline workflows and improve efficiencies, which makes it useful for:
- Custom application development
- Workflow automation
- Service desk operations
- Incident management and resolution
- Asset and configuration management
- Change management for IT systems
- Project portfolio management (PPM)
- Vendor management
- Governance, risk, and compliance (GRC)
- Customer service management (CSM)
- Cloud Management
What Industries Rely on ServiceNow?
ServiceNow is widely adopted across various industries. That’s due to its flexibility and diverse capabilities. Key industries that rely on ServiceNow include:
- Healthcare, for managing patient data, compliance, and IT services
- Finance, for automating workflows, managing risk, and adhering to regulations
- Retail, for streamlining supply chain operations and improving customer service
- Government, for enhancing public service delivery and managing IT assets
- Manufacturing, for optimizing production processes, managing supply chains, and ensuring equipment maintenance
- Education, for managing campus IT services, streamlining administrative processes, and supporting online learning platforms
- Telecommunications, for automating service delivery and enhancing customer support
- Energy and utilities, for ensuring regulatory compliance and managing field services
- Hospitality, for improving guest services, managing facilities, and streamlining operational workflows.
- Logistics and transportation, for tracking and managing logistics operations, automating fleet management, and optimizing supply chains
Frequently Asked Questions
How is ServiceNow different from other ITSM tools?
ServiceNow differentiates itself from other ITSM tools through its comprehensive, integrated platform that supports a wide range of enterprise functions beyond ITSM. This includes HR, customer service, and security operations. ServiceNow’s powerful workflow automation, extensive customization capabilities, and scalability make it a preferred choice for large organizations. This is especially true for those seeking to centralize and streamline service-management processes.
Can ServiceNow be integrated with other enterprise systems?
Yes, our ServiceNow integration services allow you to connect ServiceNow with a variety of enterprise systems. These include CRM, ERP, HR, and other IT management tools. Our developers use REST and SOAP APIs, along with pre-built connectors from ServiceNow IntegrationHub, to ensure smooth communication and data exchange between platforms. These integrations help streamline workflows and improve overall efficiency. In addition, we provide migration services for businesses transitioning to ServiceNow from other platforms, ensuring a seamless process with minimal disruption and data loss.
How does ServiceNow’s IntegrationHub enhance workflow automation?
ServiceNow’s IntegrationHub allows organizations to connect ServiceNow with external systems and automate workflows across multiple platforms. A ServiceNow developer can use IntegrationHub for pre-built spokes (connectors) for popular third-party applications. This allows for seamless integration and data exchange because ServiceNow processes can trigger actions in other systems. The result is more consistent and efficient business processes.
What are ServiceNow’s Knowledge Management capabilities?
ServiceNow’s Knowledge Management module allows your organization to create, share, and manage knowledge articles that help employees and customers find answers to commonly asked questions. The module supports content creation, categorization, and version control. This makes it especially easy to maintain up-to-date and relevant knowledge bases. Plus, the platform provides search and feedback features, so users can quickly find the information they need.
How does ServiceNow handle incident management?
ServiceNow provides a comprehensive Incident Management module that helps your team more efficiently manage and resolve IT incidents. The module automates the incident lifecycle, from logging and categorization to resolution and closure. It also offers features like automated assignment, SLA tracking, and root cause analysis. These help ensure that incidents are prioritized, tracked, and resolved in a timely manner.
What are the benefits of custom development versus using out-of-the-box ServiceNow solutions?
Custom ServiceNow platform development allows you to tailor your ServiceNow platform specifically to your business needs. This offers your team greater flexibility and functionality compared to out-of-the-box ServiceNow solutions. While standard modules can address many common needs, custom ServiceNow platform development provides possibilities for processes, workflows, and integrations that are unique to your business.
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55 client reviewsServiceNow resources.
Rolls Royce turned to BairesDev to develop an efficient, user-friendly mobile app. A two-week discovery process with the Rolls Royce product owner identified a comprehensive list of functionalities, data streams, and displays required to meet their clients’ expectations for a mobile SDS. Read the entire Rolls Royce case study.
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