BairesDev
  1. Technologies
  2. ServiceNow

ServiceNow Development Company

Scale your ServiceNow development with nearshore talent.

Our ServiceNow development services already power dozens of active engagements. We typically land our teams within 2 weeks, so you can start shipping top-quality software, fast.

ServiceNow Development Services We Provide

Custom ServiceNow Development

Do you need bespoke modules, integrations with other enterprise systems, or specific user interfaces? Our ServiceNow developers leverage the platform’s powerful capabilities to deliver ServiceNow solutions that enhance productivity and efficiency.

Our ServiceNow developers use tools like ServiceNow Studio, Flow Designer, and Script Includes to create custom functionalities that can scale with your business. By focusing on user experience and performance optimization, we ensure that your customized ServiceNow environment meets your current needs and adapts as your business grows.

ServiceNow Configuration and Implementation

Make a smooth transition from legacy systems to a modern, unified platform. Our ServiceNow developers ensure that every aspect of the ServiceNow implementation process is meticulously planned and executed to meet your specific needs.

We utilize ServiceNow’s Guided Setup, Configuration Management Database (CMDB), and Flow Designer to configure the platform precisely to your specifications. We also work to ensure that your ServiceNow instance seamlessly integrates with your existing IT infrastructure for efficiency and scalability.

IT Service Management (ITSM)

Streamline incident, problem, and change management. Our ServiceNow developers implement ITSM processes that allow your IT department to operate more efficiently and effectively.

By leveraging ServiceNow’s ITSM capabilities—including the Incident Management and Change Management modules—we tailor the platform to align with your organization’s workflows. We set up automated workflows, configure self-service portals, and enable real-time reporting to give your IT team the tools they need to resolve issues faster and improve service quality.

IT Operations Management (ITOM)

Gain complete visibility into your IT infrastructure and business processes by leveraging ServiceNow’s ITOM capabilities. Using Event Management, Orchestration, and Discovery, we help you automate routine operational tasks, reduce operational and field service costs, and improve service availability and performance.

We take a comprehensive approach to ITOM by integrating it with your ITSM processes to ensure a seamless flow of information between incident management and operational tasks. Our configuration of the ServiceNow CMDB provides a centralized and accurate source of truth for your IT assets.

IT Business Management (ITBM)

Enable real-time tracking of project progress, costs, and outcomes. We help you implement ITBM processes that provide complete visibility into your project portfolios, resource allocation, and financial performance.

By configuring modules such as Project Portfolio Management (PPM), Demand Management, and Financial Planning, we make sure your ServiceNow platform provides actionable insights to drive strategic decision-making. This way, you can ensure that your IT investments are aligned with business processes and deliver measurable results. 

Business Process Automation

Automate repetitive tasks and complex workflows in your legacy systems. We help your team reduce manual effort, minimize human errors, and accelerate business processes to enable more efficient operations.

Our tech experts utilize ServiceNow’s Flow Designer and Workflow Engine to create intuitive and effective automated workflows. We also integrate third-party Robotic Process Automation (RPA) tools and ServiceNow Orchestration to automate more complex processes. Additionally, we use ServiceNow’s Performance Analytics to monitor and optimize automated workflows.

Rolls Royce case study

Rolls Royce turned to BairesDev to develop an efficient, user-friendly mobile app. A two-week discovery process with the Rolls Royce product owner identified a comprehensive list of functionalities, data streams, and displays required to meet their clients’ expectations for a mobile SDS. Read the entire Rolls Royce case study.

Why Choose BairesDev for ServiceNow Development?

Why Choose BairesDev for ServiceNow Development?
  • Custom Solutions

    With experience in over 100 industries, we have the expertise to create custom ServiceNow solutions that are specifically tailored to your organization’s unique needs. We automate ITSM workflows, integrate ServiceNow with other enterprise systems like SAP or Salesforce, develop bespoke ServiceNow applications with ServiceNow Studio and Flow Designer, and more. 

  • Top 1% of Tech Talent

    Our team comprises the top 1% of ServiceNow experts in LATAM. We’ve vetted them for their expertise in ServiceNow modules, their proficiency in scripting languages like JavaScript, and their knowledge of ServiceNow APIs. We also ensure they have a successful track record with previous ServiceNow projects, from custom application development to complex integrations.

  • Robust Security Measures

    Security is at the forefront of everything we do. Our ServiceNow solutions are built with advanced security measures, such as secure configurations, role-based access controls, and data encryption. We also conduct regular security audits and vulnerability assessments within the ServiceNow platform to protect your data and ensure compliance with industry standards.

The ServiceNow Ecosystem We Used in Previous Work

Languages and Scripting

Languages and Scripting

Primary programming and scripting languages used for developing and customizing ServiceNow applications and integrations:

  • JavaScript
  • Glide API scripting
  • PowerShell 
  • XML 
APIs and Integration

APIs and Integration

Protocols, tools, and services that facilitate communication and data exchange between ServiceNow and external systems:

  • Glide API
  • REST and SOAP APIs
  • LDAP (Lightweight Directory Access Protocol)
  • MID Server
UI/UX and Frontend Development

UI/UX and Frontend Development

Technologies and frameworks used to design and develop the user interface and user experience within ServiceNow, including custom portals and dynamic content:

  • HTML/CSS
  • AngularJS 
  • Service Portal Framework
  • Bootstrap 
  • jQuery
Frameworks and Development Tools

Frameworks and Development Tools

Core frameworks and tools provided by ServiceNow for building, customizing, and managing applications and workflows on the platform:

  • ServiceNow Studio
  • Scoped Application Framework
  • Flow Designer
  • IntegrationHub
  • Virtual Agent Framework
  • App Engine Studio
  • Scoped App CI/CD Pipelines
  • Domain Separation Framework
  • Walk-Up Experience (for managing in-person IT support queues)
Automation, Testing, and CI/CD

Automation, Testing, and CI/CD

Tools and frameworks designed to automate processes, manage testing, and support continuous integration and deployment within ServiceNow:

  • ATF (Automated Test Framework)
  • Jenkins
  • Test Management 2.0 
  • IntegrationHub 
  • Flow Designer 
Specialized Modules and Features

Specialized Modules and Features

Modules and features tailored for specific business functions such as security, governance, project management, and data quality management:

  • Performance Analytics
  • ServiceNow Governance, Risk, and Compliance (GRC)
  • Security Operations (SecOps)
  • Project Portfolio Management (PPM)
  • Data Certification 
  • Knowledge-Centered Service (KCS)
  • Virtual Agent Designer
Accelerate your roadmap with an award-winning ServiceNow development company.

Key Things to Know About ServiceNow

ServiceNow is a versatile platform used for automating and managing IT service management (ITSM), IT operations management (ITOM), and IT business management (ITBM). A ServiceNow developer uses the platform to streamline workflows and improve efficiencies, which makes it useful for:

  • Custom application development
  • Workflow automation
  • Service desk operations
  • Incident management and resolution
  • Asset and configuration management
  • Change management for IT systems
  • Project portfolio management (PPM)
  • Vendor management
  • Governance, risk, and compliance (GRC)
  • Customer service management (CSM)
  • Cloud Management

Tailored Solutions for Every ServiceNow Project

Staff Augmentation

Add top 1% ServiceNow devs to your in-house teams

Staff augmentation is ideal for businesses with existing development teams. Want to accelerate timelines and access specialized talent? Our ServiceNow developers will integrate seamlessly with your in-house team. We'll work together to boost productivity and deliver your software fast.

Here's how we augment your team:

Step 1Discovery call

We start by asking you about your objectives, budget, timelines, and required skill sets. This will allow us to find the right talent for your team.

Step 2Assembling your team

We will choose the best-fit ServiceNow developers for your team. We'll consider not only technical abilities and backgrounds but soft skills and cultural fit as well.

Step 3Onboarding and scaling

We'll assist you with onboarding your new team members. They'll get up to speed fast and start accelerating your roadmap. From there, you will have full control to manage and scale the team as you see fit.

Frequently Asked Questions

How is ServiceNow different from other ITSM tools?

ServiceNow differentiates itself from other ITSM tools through its comprehensive, integrated platform that supports a wide range of enterprise functions beyond ITSM. This includes HR, customer service, and security operations. ServiceNow’s powerful workflow automation, extensive customization capabilities, and scalability make it a preferred choice for large organizations. This is especially true for those seeking to centralize and streamline service-management processes.

Can ServiceNow be integrated with other enterprise systems?

Yes, our ServiceNow integration services allow you to connect ServiceNow with a variety of enterprise systems. These include CRM, ERP, HR, and other IT management tools. Our developers use REST and SOAP APIs, along with pre-built connectors from ServiceNow IntegrationHub, to ensure smooth communication and data exchange between platforms. These integrations help streamline workflows and improve overall efficiency. In addition, we provide migration services for businesses transitioning to ServiceNow from other platforms, ensuring a seamless process with minimal disruption and data loss.

How does ServiceNow’s IntegrationHub enhance workflow automation?

ServiceNow’s IntegrationHub allows organizations to connect ServiceNow with external systems and automate workflows across multiple platforms. A ServiceNow developer can use IntegrationHub for pre-built spokes (connectors) for popular third-party applications. This allows for seamless integration and data exchange because ServiceNow processes can trigger actions in other systems. The result is more consistent and efficient business processes.

What are ServiceNow’s Knowledge Management capabilities?

ServiceNow’s Knowledge Management module allows your organization to create, share, and manage knowledge articles that help employees and customers find answers to commonly asked questions. The module supports content creation, categorization, and version control. This makes it especially easy to maintain up-to-date and relevant knowledge bases. Plus, the platform provides search and feedback features, so users can quickly find the information they need.

How does ServiceNow handle incident management?

ServiceNow provides a comprehensive Incident Management module that helps your team more efficiently manage and resolve IT incidents. The module automates the incident lifecycle, from logging and categorization to resolution and closure. It also offers features like automated assignment, SLA tracking, and root cause analysis. These help ensure that incidents are prioritized, tracked, and resolved in a timely manner.

What are the benefits of custom development versus using out-of-the-box ServiceNow solutions?

Custom ServiceNow platform development allows you to tailor your ServiceNow platform specifically to your business needs. This offers your team greater flexibility and functionality compared to out-of-the-box ServiceNow solutions. While standard modules can address many common needs, custom ServiceNow platform development provides possibilities for processes, workflows, and integrations that are unique to your business.

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