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- Blackboard
Blackboard Case Study - E-Learning and Training
Building Custom Tech Solutions for an Established EdTech Brand
The summary.
Blackboard needed to scale its Learning Management System development. We enhanced system processes through new implementations in ServiceNow, and integrated key functions between Salesforce and tracker systems to streamline support and development.
About Blackboard
Blackboard is a tech company that offers a flexible e-learning platform for schools, corporations, and government agencies. Blackboard became the second most popular LMS choice, with Blackboard Learn capturing 26% of the market share.
The challenge.
Blackboard's priority was to scale their LMS to push the boundaries of e-learning development and innovation. We assembled a senior software engineering team that worked hand-in-hand with Blackboard’s in-house development team.
Our senior engineers worked with .NET, C#, VB.NET, Java, Salesforce (Apex / Visualforce), ServiceNow and SQL. They were able to support different eLearning projects and build several custom tech solutions.
Their priority was to scale their LMS to push the boundaries of e-learning development and innovation.
The solution.
Our rigorous vetting process ensured we provided the top 1% of nearshore engineers.
All technologies used.
The outcome.
During our engagement, we were involved with:
- Maintenance and improvement of their solutions in managed hosting services.
- Development and testing of scalable and reliable custom software applications.
- New implementations and processes with ServiceNow.
- Analysis and design of new processes between systems: Salesforce, tracker integration, support, and development of ServiceNow.
- Resolution of incidents in ServiceNow instances.
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