SharePoint is a great platform for team collaboration, document management and corporate intranets. To get the most out of it, UX design is key. A well-designed SharePoint portal can improve workflows, efficiency and support team productivity. It allows employees to get to the content they need for their roles.

In this article, we’ll look at SharePoint UX design principles that focus on clear and organized layouts and easy navigation to help your team manage documents and tasks.

Understanding SharePoint UX design

SharePoint UX is all about clean interfaces with intuitive navigation so employees can get to role-specific content and tools.

Simplified workflows let users manage, share, and track documents so that collaboration is smooth and frictionless during daily tasks.

What makes SharePoint UX different from web UX?

SharePoint UX is all about streamlining internal processes, teamwork, and document management. It has role-based permissions so that different departments can have custom content and resources.

SharePoint’s collaborative tools allow real-time co-authoring and workflow management, internal productivity is increased. Websites are for broader audiences with uniform content, attracting visitors and information consumption rather than collaboration.

While SharePoint is great for internal operations it has limitations compared to websites, especially in design flexibility. This trade off is because SharePoint is focused on business collaboration and document management.

User-centered design approach in SharePoint

A user-centered approach to designing SharePoint Online makes it easy for your employees to access specific documents they need for work. For example, HR needs quick access to employee records and performance review forms, while the finance team requires budget reports and expense forms. Without this approach, employees may waste time sifting through irrelevant content.

By understanding their tasks and pain points, you can develop dashboards that provide one-click access to frequently used documents and tools. A well-designed portal improves workflows, supports productivity, and minimizes frustration.

Key principles of SharePoint UX design

When creating a SharePoint Online site, a designer should prioritize the following core UX principles, including a clean interface and intuitive navigation. This experience improves usability and user satisfaction, helping teams work effectively across the platform.

Simplicity and intuitive navigation

Simplicity and intuitive navigation in SharePoint focus on minimizing clutter with a clean, cohesive design using simple elements and colors. Implement only the most relevant sections, like “Documents” or “Tasks,” in a dashboard to avoid overwhelming users.

Organize information logically, group related items (e.g., budget reports and financial statements), and use clearly labeled menus without jargon. This makes navigation easy and intuitive, allowing staff to scan the entire page to find resources quickly without extensive training.

Optimizing mega menus and global navigation

A global navigation system in SharePoint Online helps users easily access content across all departments, even with large volumes of data.

Mega menus offer a comprehensive overview of categories and subcategories. For example, a Sales section could include subcategories like “Lead Reports” and “Client Contracts,” making it easy to find relevant resources at a glance.

Quick links act as shortcuts, providing easy access to commonly used resources. For instance, a link to “Request PTO” could be placed on each employee’s dashboard for easy access.

Breadcrumb trails provide visual indicators of users’ current location within the site. For example, “Home > Sales > Q3 Reports > Forecasts” shows users where they are and allows them to navigate back through clickable links.

Consistency across the SharePoint ecosystem

Consistent design across SharePoint systems enables employees to easily navigate different dashboards, regardless of the documentation they need. Brand-aligned color schemes reinforce trust, while uniform typography improves readability.

A consistent layout, with predictable menus and quick links, improves productivity and user satisfaction by reducing cognitive load, allowing users to focus on tasks instead of relearning new interfaces. This cohesive design approach supports an efficient and smooth SharePoint experience, making sure employees spend less time navigating and more time working.

Customizing SharePoint themes and templates

You can hire a SharePoint developer to personalize your SharePoint platform:

1. Custom Site Templates: Create templates with company-specific features like department pages and document libraries to keep your brand consistent.
2. Branding Kit: Implement a branding kit containing your company’s colors, fonts, and logos to speed up page creation. Make sure your design contains readable fonts to improve user experience.
3. Reusable Components: Standardize features like headers, footers, and navigation bars that match your corporate identity. This customization promotes consistency and reduces the time needed to create new SharePoint pages.

Responsive and mobile-friendly design

With mobile-friendly SharePoint pages, your team can access essential information from anywhere, whether they’re at home or traveling.

With user-friendly portals that offer easy access, your team can quickly retrieve documents and stay productive, regardless of location. Optimizing the mobile experience also reduces frustration caused by slow load times or cluttered interfaces, improving overall efficiency.

Adapting web parts for mobile users

Here’s how to adapt web parts to be mobile-friendly:

1. Simplify Navigation: Add collapsible menus like drop-downs or hamburger icons for better usability on smaller screens.
2. Focus on Key Features: Key elements like document libraries and task lists should be easily clickable without extensive scrolling or zooming.
3. Improve Load Times: Compress images to speed up page loading on mobile networks.
4. Optimize Touch Interactions: Design large buttons with adequate spacing around them to improve usability on mobile devices.
5. Reduce Content Clutter: Minimize unnecessary text and images for a cleaner, easier-to-read experience.
6. Test Across Devices: Check your SharePoint site on various devices to confirm compatibility and readability.

Visual hierarchy and content prioritization

A clear visual hierarchy provides users with a structured layout, making it easier to navigate. Here are some effective techniques:

• Headings: Organize your content with bold headings and relevant subheadings that guide users through menus and main pages.
• Visual Cues: Use icons, buttons, or color accents to highlight important links or calls to action.
• Whitespace: Add whitespace around sections to create a cleaner look and make information easier to digest.
• Font Sizes: Maintain consistent font sizes—larger for main headings and smaller for body text—to create a natural reading flow.

Designing homepages with key content blocks

To help employees quickly scan the information on your SharePoint homepage, consider implementing these key content blocks:

1. Hero Web Part: Feature urgent announcements, project updates, or company-wide events in a prominent section to catch attention immediately.
2. Quick Links: Include a section for frequently accessed documents and employee tools. Use large icons with strong color contrast to make navigation easy.
3. Featured Content: Showcase important documents like company guidelines, FAQs, and department-specific resources to keep key information easily accessible.
4. Department Pages: Create links to department-specific pages, allowing employees to access relevant information directly from the homepage.

Customizing SharePoint with UX in mind

Customization tools can optimize the user experience and increase productivity. Personalizing page layouts, task management tools, and integrating other apps improve usability, creating a platform that feels familiar and trusted for your employees to navigate.

Using SharePoint’s modern experience for better UX

The classic SharePoint experience is more rigid, with limited responsiveness and requiring complex coding for certain features. But with the modern SharePoint experience, you get far more flexibility, faster performance, and sleek design options.

Modern pages load much faster and are fully responsive on mobile devices, making it easier for users to navigate on the go. Plus, you’ll find pre-built elements in the web part gallery, like document libraries and quick links, that are visually appealing and easy to use.

Custom web parts for enhanced functionality

To build and integrate custom web parts into SharePoint, you’ll need to use the SharePoint Framework (SPFx), a powerful toolset for creating client-side web parts. If you don’t have technical expertise, setting up the development environment may require the support of SharePoint development services. Here’s how to get started:

1. Set Up Your Development Environment: Start by installing tools like Node.js, Gulp, and Yeoman to prepare your system for SPFx development. These tools will help you generate and manage your web part project.
2. Create a Web Part Project: Use Yeoman to generate your custom web part project. This will create the basic structure you need, which you can then customize to fit your business requirements.
3. Develop Custom Web Parts: Custom web parts can add significant value to your SharePoint site. For example:
   • Advanced Search Tool: Build a search tool to filter data by department or document type, making it easier for users to find what they need.
   • Task Management Widgets: Display real-time project updates, showing statuses, deadlines, and due dates to keep your team on track.
   • Collaboration Tools: Create chat features or threaded discussions to streamline communication within SharePoint.
4. Deploy to SharePoint: After development, package your web part and upload it to the SharePoint App Catalog. This allows users across your organization to access and benefit from your custom-built tools.

Integrating Microsoft 365 apps for a seamless UX

Integrating tools like Microsoft Teams, OneDrive, and Planner into SharePoint creates a centralized hub, allowing employees to access everything without constantly switching between tabs. This integration makes SharePoint a convenient space for file sharing, communication, and managing tasks.

With Teams, employees can engage in real-time communication directly within SharePoint pages. OneDrive sync enables shared documents to be edited, updated, and managed inside SharePoint. Planner integration helps teams organize tasks and deadlines, keeping everyone on track.

Here are some tips for embedding Microsoft 365 Tools:

• Embedding Calendars: Use the Events web part to embed shared Microsoft 365 calendars, helping teams track deadlines and milestones.
• Task Lists from Planner: Link specific plans using the Planner web part to display real-time tasks and priorities on SharePoint pages.
• OneDrive Documents: Pull files from OneDrive using the Document Library web part to show recent or categorized documents and improve version control.

Accessibility and usability in SharePoint UX design

Making your SharePoint site accessible to all users encourages inclusivity for employees with disabilities. Accessible features, like descriptive links and clear navigation, also improve the overall user experience by enabling everyone to find information easily.

Accessibility also removes barriers that can hinder productivity, allowing staff to perform their job functions efficiently. In addition, many countries have legal requirements that mandate accessibility for digital platforms.

Designing for WCAG compliance

The WCAG guidelines are built around four core principles: your SharePoint site should be perceivable, operable, understandable, and robust. Each principle has specific criteria that guide the development of an accessible platform. Here are key features:

• Text Alternatives: Provide descriptions for non-text elements like images, so screen reader users understand the context.
• Keyboard Accessibility: Ensure all features are navigable using a keyboard and that users can switch between menus using the tab key.
• Readable: Ensure good color contrast, appropriately sized text, and simple language for clear understanding.
• Compatibility: Regularly test your platform for accessibility across various devices, including assistive technology tools.

These steps help create a more inclusive and effective SharePoint site.

Best practices for improving SharePoint usability

Usability testing for your SharePoint platform can improve UX and overall efficiency, supported by real-world feedback and employee insights. Start by defining clear goals, such as evaluating navigation ease, document collaboration, or search functionality.

Then, recruit participants from various departments—both experienced and novice users—to gather various insights. Here are a few methods you can use to identify and resolve UX issues:

1. Scenario-Based Testing: Create real world scenarios, such as asking users to find a document or post an update. Observe how they interact with SharePoint and identify any usability challenges.
2. User Interviews: Conduct one-on-one or small group interviews. Ask open-ended questions like, “What is the most difficult part of using SharePoint?” to gather deeper insights.
3. Analytics: Use SharePoint’s built-in reports to analyze user behavior. Identify common exit points or failed searches to determine where users struggle and make necessary adjustments.
4. A/B Testing: Test two versions of a SharePoint page (e.g., different buttons, links, or navigation menus) and monitor interactions to see which version is more intuitive.

User engagement strategies in SharePoint

Active engagement on your SharePoint site improves organizational efficiency, making information sharing easier and faster. You can boost engagement by incorporating gamification and personalizing content with department-specific news and announcements.

By implementing these strategies, employees become more invested in using SharePoint, ultimately saving time and increasing productivity across teams.

Personalization and audience targeting

Personalization in SharePoint can improve productivity by allowing employees to see only relevant content. With audience targeting, administrators can customize content based on roles. For example, the IT department needs quick access to infrastructure documentation or onboarding files to manage accounts.

Location-based targeting can show employees news and policies specific to their work location, avoiding irrelevant information. Plus, personalized navigation lets departments access the exact links and pages they need, streamlining their experience and increasing overall efficiency.

Dynamic content with SharePoint web parts

Here’s how to set up web parts to display dynamic content in SharePoint:

1. Enable Audience Targeting: When you edit a page, add a web part like “Highlighted Content” or “News” and toggle “Enable audience targeting.” Then, assign relevant roles to personalize the content for different users.
2. Connect Web Parts to User Actions: Use the “Document Library” web part to display content for specific departments or roles, such as recently edited files. This method automates customized content based on user behavior.
3. Personalize News Feed: Use the “News” web part to show relevant updates based on a person’s role, past interactions, or work location.

Gamification and employee engagement

Gamifying SharePoint can drive employee engagement in onboarding, training, and project completion. An effective strategy is awarding badges for completing tasks, such as finishing training modules or contributing to discussions.

Using leaderboards promotes healthy competition, increasing productivity. For example, the sales team can have a leaderboard showcasing top performers based on sales targets.

Recognition systems also boost motivation by allowing staff to nominate colleagues for their contributions to projects or company goals, promoting a culture of appreciation and positivity in the workplace.

Encouraging collaboration with UX design

Good UX strategies are key to making collaboration easier in SharePoint. Start by setting up clear folder structures so everyone can quickly find the documents they need. SharePoint’s co-authoring feature lets multiple people work on the same document at once and track changes.

Use tools like Microsoft Planner to assign tasks and keep projects on track, so nothing gets overlooked. Integrating Microsoft Teams allows for real-time chats directly in SharePoint, making it easy to discuss projects without switching sites.

These UX-driven features help teams communicate better, stay organized, and avoid mistakes by keeping everything in one place.

Measuring and improving SharePoint UX

Measuring the effectiveness of a SharePoint design enables you to address user needs and support productivity. This process includes gathering feedback and monitoring key metrics such as user engagement and navigation flow.

By analyzing this data, you can identify problem areas and make the necessary adjustments to improve the overall experience.

Using SharePoint analytics for UX insights

SharePoint’s built-in analytics give you useful insights to research and improve how your team interacts with the platform. Here are key metrics to track:

1. Page Views: Spot which pages are popular and which ones are overlooked, so you can update content or add quick links to important pages.
2. Document Usage: See which documents are frequently updated. If some aren’t being used, they might be outdated or hard to find.
3. User Paths: Track how employees move through the site. This helps you improve navigation if people are getting lost.
4. Search Queries: Find out what employees are searching for and adjust content placement to meet user needs better.

Conducting user feedback sessions and testing

To make sure your SharePoint platform works well for your team, it’s important to get their feedback. Here’s how:

• Surveys: Keep surveys short and simple using tools like SurveyMonkey. Ask both multiple-choice and open-ended questions about what’s working and what could be improved.
• Focus Groups: Gather a small mix of new and experienced employees to talk openly about SharePoint’s challenges and areas for improvement. This helps identify common pain points.
• Heatmap Analysis: Use heatmap tools like Matomo to see where people are clicking and where they might be struggling, helping you fix any navigation issues.

Iterative UX improvements

You should continuously improve SharePoint’s UX as your business changes and new insights come in. Focus on making small updates that don’t disrupt the user experience.

For instance, if employees are constantly searching for a particular document, you can add it as a quick link on the main page or create a “Popular Documents” folder. This addition makes things easier to find without changing the whole layout, making sure employees aren’t frustrated by sudden changes.

Conclusion

Strong UX design makes SharePoint intuitive and engaging for your team. By focusing on simple navigation, clean layouts, and personalized content, you create a platform that encourages collaboration and smooth workflows.

A consistent design and personalized content keep your team focused and efficient. As your business evolves, refining the UX based on feedback ensures it aligns with your team’s changing needs. This approach supports long-term business goals by making daily tasks simpler for everyone.

FAQs

What are the principles of UX design in SharePoint?

Here are the principles of SharePoint UX:

1. Simplicity: A clean, clutter-free layout with clear color contrast so employees can focus on their tasks, everything is easier to navigate.
2. Consistency: Font, layout and colors consistent across pages so everyone in the department knows where to find things. Minimizes the time to learn the system and improves workflows.
3. Mobile Friendly Design: Responsive design with readable text so employees can access important resources on any device, stay productive wherever they are.
4. Clear Navigation: Intuitive menus and simple, organized links so users can find what they need quickly, save time and improve efficiency.

How do I create a custom SharePoint theme that matches my company branding?

Think about the elements of your company. With SharePoint’s customization options choose a colour palette that matches your brand identity (e.g. colours in your logo, website or marketing materials). Make sure there’s enough contrast for readability and avoid colours that are too bright or too dark.

Stick to simple, readable fonts that work on all devices. Place your company logo in the site header to reinforce trust in your brand. Keep the layout clean and professional for simple navigation.

Can I improve collaboration through SharePoint UX design?

Good UX design in SharePoint makes a big difference in how teams collaborate. Start by simplifying navigation so employees can get to the resources and documents they need without wasting time.

Then, integrate tools like Microsoft Teams or Planner into SharePoint. This linking allows teams to assign tasks, track changes and work together in real time without jumping between platforms.

Finally, take advantage of co-authoring features to prevent delays and keep projects moving.

How can I make my SharePoint site more accessible?

To make your SharePoint site more accessible, here are a few simple things to do:

1. High Contrast Colours: Ensure your text is readable, especially for those with visual impairments, following WCAG guidelines.
2. Alt Text: Add image descriptions so screen readers can read them for users who can’t see them.
3. Descriptive Link Text: Instead of “Click here” say something like “Download report” to improve clarity and usability.

What are the benefits of the modern SharePoint experience?

The modern SharePoint experience makes everything faster and easier to manage.

With drag-and-drop design tools you can create pages in seconds without complicated steps. It comes with built in web parts to add things like buttons, quick links or news right on the dashboard. The interface is simple and user friendly with clear menus so teams can stay engaged and productive.

How do I measure the effectiveness of my SharePoint UX design?

To improve your SharePoint UX, start by checking built-in analytics for page views, points of exit and document usage. These will give you an idea of what’s popular and where people are struggling with navigation. You can also look at search queries to see what information is hard to find. And ask your employees for real feedback through surveys or focus groups.