Why companies are shifting to ‘IT as a Service’

IT as a Service (ITaaS) is a more customer-centric approach to technology offerings. In this model, an organization in need of IT help can choose from a catalog of services, each with a strict price point, and then the IT company provides the organization the managed IT service selected. Instead of a controlled department, IT is run as a business, which means it can shift depending on needs.

Companies that need full-time monitoring and management of IT are moving to the ITaaS model. In addition to heightened security, monitoring and management, and efficient IT, companies enjoy the fact that they pay for what they use, instead of wasting resources on unused technology. Here’s a look at why companies are shifting to this model based on the benefits it provides.

Global Management

Many global companies choose ITaaS options because of their support. Especially for large global companies, monitoring each employee’s computer, including all hardware updates, can be cumbersome. Therefore, companies choose to outsource this task to an ITaaS provider, who can take care of updating, monitoring, and managing all employee devices (including laptops, desktops, and smartphones). If a problem arises, the ITaaS provider can remotely access the devices to find a solution or find a technician to handle the problem in-person. This solution applies to the company’s servers as well, which ITaaS providers can access remotely and maintain. ITaaS companies can also provide enhanced reporting on any issues, which is another perk for companies choosing this option.

The global management aspect is also a benefit for employees. Using a self-service support portal, employees from anywhere in the world can open support tickets or search for solutions to IT problems. They can also request a new device or check ticket status, which means fast and simple solutions to any IT issues that arise.

Security Features

All companies worry about security, especially as breaches are becoming more common and a real threat of public concern. An ITaaS provider can monitor services full-time, instead of a company having to appoint an internal staff member to do this, which is often more expensive. The ITaaS company handles any alerts, disruptions, and potential hardware attacks, relieving this task from organizations not equipped to handle security issues. This feature is an important reason why companies are shifting to ITaaS instead of handling more of these issues in-house.

Scalability and Cost-Savings

Typical ITaaS agreements require a business to pay a monthly service depending on how many team members there are and backend requirements. As the business scales, the IT can easily scale with it, without any additional costs that often come as a surprise. Businesses can also better forecast IT costs with this model, making budgeting easy. ITaaS agreements are flexible and straightforward for organizations that shift to this model.

ITaaS models provide a value-based service team that delivers specific resources when needed. Companies are steadily shifting away from building in-house services or IT departments and instead, outsourcing their needs to prioritize their attention on adding value to internal tasks. ItaaS is just another step towards a more personal and efficient approach to digital solutions and the technology needs of companies around the world.

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